Returns & Exchanges
Physical Products (Apparel/Prints)
1. Eligibility:
- Damaged/Defective Items: Report within 7 days of delivery with photographic proof.
- Sizing Issues: Exchanges available for unwashed/unworn apparel within 14 days.
2. Non-Eligible Items:
- Customized/personalized products (e.g., hoodies with your requested embroidery).
- Final sale items marked “Non-Returnable.”
3. Process:
1. Email support@paellicio.com with:
- Order number
- Reason for return
- Photos (for damage claims
2. I’ll approve/deny within 48 hours and provide a return label if applicable.
3. Refunds are issued via your original payment method within 5 business days after I receive returned items.
Digital Products (Presets/NFTs)
- No standard refunds due to immediate access.
- Technical issues? Email me for support. I’ll replace defective files or troubleshoot compatibility issues.
Legal Compliance
- EU/UK Customers: You retain statutory 14-day return rights for non-customized physical items, per EU Directive 2011/83.
- Non-EU Customers: Policies follow Sellfy’s global guidelines and my discretion